Privacy Policy

Last updated: August 2026

At Forever Padel Ltd, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store and safeguard your personal information when you visit our website, make a booking, contact us, or use our indoor padel facilities and services.

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, Forever Padel Ltd is the data controller in respect of the personal data we process for our own purposes.

1. Personal Data We Collect

When you visit our website, make a booking, create an account, contact us, or use our facilities and services, we may collect the following information:

• Personal identification information: such as your name, email address, telephone number and other contact details.
• Booking and transaction data: including details of court bookings, purchases, payments, cancellations and services you have used. Some of this information may be collected or processed through our third-party booking platform, Playtomic.
• Technical data: such as your IP address, browser type and version, time zone setting and location, operating system, device information and other technology used to access our website.
• Marketing and communications data: including your preferences for receiving marketing communications from Forever Padel and how you prefer us to contact you.
• Correspondence: information you provide when contacting us with an enquiry, feedback, complaint or other request.

2. How We Use Your Data

We may use your personal information to:

• Process and manage court bookings, purchases, payments and cancellations.
• Create and manage your account where applicable.
• Communicate with you regarding bookings, enquiries and our services.
• Provide access to and operate our indoor padel facilities.
• Send newsletters, promotions, events and special offers where permitted by law and, where required, where you have consented to receive them.
• Operate, maintain and improve our website, facilities and services.
• Understand how customers use our website and services.
• Protect our business, website and customers against fraud, misuse and other security risks.
• Comply with our legal and regulatory obligations.

We will only process personal data where we have a lawful basis to do so. Depending on the circumstances, this may include performing a contract with you, complying with a legal obligation, pursuing our legitimate business interests, or obtaining your consent.

3. Playtomic Booking Platform

Forever Padel uses Playtomic, a third-party booking platform, to facilitate court bookings and related services.

When you make a booking through Playtomic, personal information relating to your booking may be collected and processed through the Playtomic platform. This may include your name, contact information, account information, booking details and payment-related information.

Playtomic operates its own platform and may process personal information in accordance with its own privacy policy and applicable data protection requirements. We recommend reviewing Playtomic’s privacy information when using its services.

Where Forever Padel receives personal information through Playtomic, we will handle that information in accordance with this Privacy Policy and applicable data protection law.

4. Sharing and Disclosure of Your Data

Forever Padel does not sell your personal information.

We may share personal data with trusted third parties where necessary to operate our business and provide our services. These may include:

• Playtomic, in connection with court bookings and related services.
• Payment processing providers.
• Website hosting and technology providers.
• Email and communications providers.
• Accountants, lawyers, insurers and other professional advisers.
• Government authorities, regulators or law enforcement agencies where required by law.

Where a third party processes personal data on our behalf, we require appropriate safeguards to protect that information in accordance with applicable data protection law.

Some third-party providers may process personal information outside the United Kingdom. Where this occurs, we will take appropriate steps, where required, to ensure that your personal information receives an appropriate level of protection.

5. Cookies

Our website may use cookies and similar technologies to:

• Remember your preferences.
• Enable essential website functionality.
• Understand how visitors use our website.
• Analyse website traffic and interactions.
• Improve our website and customer experience.

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

You can manage cookies through your browser settings and, where available, through the cookie controls on our website. Disabling certain cookies may affect the functionality of some website features.

6. Data Security

We take appropriate technical and organisational measures designed to protect your personal information against accidental or unlawful loss, misuse, alteration, unauthorised access or disclosure.

Access to personal data is limited to employees, contractors and service providers who have a legitimate business need to access it and who are subject to appropriate confidentiality obligations.

7. Third-Party Links and Services

Our website may contain links to websites, booking platforms, payment providers and other services operated by third parties, including Playtomic.

Third-party websites and services may have their own privacy policies and practices. Forever Padel is not responsible for the privacy practices or content of independent third-party websites or services.

We encourage you to review the privacy information provided by any third-party services you use.

8. Your Data Protection Rights

Under UK data protection law, depending on the circumstances, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of your personal data in certain circumstances.
• Request restriction of the processing of your personal data.
• Object to certain processing of your personal data.
• Request the transfer of your personal data where applicable.
• Withdraw your consent at any time where we rely on consent.
• Object to direct marketing at any time.

These rights are subject to certain legal conditions and exemptions.

If your request relates to information processed independently by Playtomic, you may also need to contact Playtomic directly.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO) if you have concerns about how your personal data has been handled.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling our contractual obligations and satisfying legal, regulatory, tax, accounting and reporting requirements.

Different categories of personal information may therefore be retained for different periods.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, booking arrangements, services or legal obligations.

Any changes will be published on this page. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, how we use your personal information, or would like to exercise your data protection rights, please contact:

Forever Padel Ltd
1A Monchelsea Farm Estate
Heath Road
Maidstone
Kent
ME17 4JD
United Kingdom

Email: [email protected]